Privacy policy
PRIVACY POLICY
Last Updated: June 2026
1. WHO WE ARE
This Privacy Policy explains how THE COASTAL COLLECTION, S.L. (“the Company”, “we”, “us”, “our”), trading as Jávea Holidays, collects, uses, stores and protects personal data.
Company Details:
THE COASTAL COLLECTION, S.L. CIF: B75659383
Trading Name: Jávea Holidays
Registered Office: Calle Nápoles 7 Bahía de Jávea 03738 Jávea (Xàbia) Alicante Spain
Telephone: +34 966 473 273
Email: info@javeaholidays.com
Tourism Agency Registration: EGVT-478-A
We are committed to protecting your privacy and processing personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Spanish data protection legislation and other applicable laws.
2. PERSONAL DATA WE COLLECT
Depending on your interaction with us, we may collect:
Enquiry Information
• Name
• Email address
• Telephone number
• Country of residence
• Arrival and departure dates
• Number of guests
• Enquiry details
Booking Information
• Lead guest details
• Guest contact information
• Booking history
• Payment information
• Property preferences
• Correspondence relating to reservations
Guest Registration Information
Where required by Spanish law, we may collect:
• Full names
• Date of birth
• Nationality
• Passport or identity document details
• Residential address
• Guest registration information required by authorities
Owner Information
For property owners we may collect:
• Contact information
• Property information
• Banking details
• Booking records
• Financial information relating to managed properties
Account Information
For users of owner or guest portals:
• Login credentials
• Account preferences
• Booking documents
• Communication history
Newsletter Information
If you subscribe to our newsletter we may collect:
• Name
• Email address
• Subscription preferences
CCTV
Our office premises may be protected by CCTV systems for security and crime prevention purposes.
3. HOW WE USE PERSONAL DATA
We may process personal data for the following purposes:
• Responding to enquiries
• Providing quotations
• Managing reservations
• Processing payments
• Administering guest arrivals and departures
• Complying with guest registration requirements
• Operating owner and guest portals
• Providing customer support
• Sending booking-related communications
• Managing property services
• Sending newsletters and marketing communications where consent has been provided
• Protecting our business and property
• Complying with legal obligations
4. LEGAL BASIS FOR PROCESSING
We process personal data on one or more of the following legal bases:
Contract Performance
To fulfil bookings, provide accommodation services and manage reservations.
Legal Obligation
To comply with Spanish tourism regulations, accounting requirements and other legal obligations.
Legitimate Interests
To operate our business, maintain security, prevent fraud and improve our services.
Consent
Where required, such as for marketing communications and newsletter subscriptions.
5. PAYMENT INFORMATION
Payments may be processed through authorised third-party payment service providers, including Planet and other providers selected from time to time.
We do not store complete payment card details on our systems.
Payment information is processed securely by authorised payment providers in accordance with applicable industry standards.
6. MARKETING COMMUNICATIONS
Where you have consented, we may send:
• Newsletters
• Special offers
• Property updates
• Company news
You may unsubscribe at any time by following the instructions contained in any marketing email or by contacting us directly.
7. SHARING YOUR DATA
We may share information with:
• Property owners where necessary
• Payment providers
• IT service providers
• Professional advisers
• Government authorities
• Tourism and guest registration authorities
• Law enforcement agencies where legally required
We do not sell personal data to third parties.
8. INTERNATIONAL TRANSFERS
Some service providers may process information outside the European Economic Area.
Where this occurs, appropriate safeguards will be implemented in accordance with GDPR requirements.
9. DATA RETENTION
We retain personal information only for as long as necessary to:
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Protect legitimate business interests
Retention periods may vary depending on the nature of the information and applicable legal obligations.
10. YOUR RIGHTS
Under GDPR you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos)
Requests may be submitted to:
info@javeaholidays.com
11. SECURITY
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction.
However, no method of transmission or storage can be guaranteed as completely secure.
12. CCTV
CCTV systems at our office premises are used solely for:
• Security
• Crime prevention
• Protection of staff and visitors
• Protection of property
Recordings are retained only for as long as necessary and in accordance with applicable legal requirements.
Certain managed properties may also utilise externally positioned security systems operated by the property owner. Such systems must comply with applicable law and must not monitor interior living areas occupied by guests.
13. COOKIES
Information regarding cookies is available in our separate Cookie Policy.
14. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy from time to time.
The latest version will always be available on our website.
CONTACT
THE COASTAL COLLECTION, S.L. CIF B75659383 Trading as Jávea Holidays EGVT-478-A
Calle Nápoles 7 Bahía de Jávea 03738 Jávea (Xàbia) Alicante Spain
Tel: +34 966 473 273 Email: info@javeaholidays.com