General conditions
BOOKING TERMS & CONDITIONS
Last Updated: June 2026
These Booking Terms & Conditions (“Terms”) apply to all reservations made through Jávea Holidays, a trading name of THE COASTAL COLLECTION, S.L. (CIF B75659383), Tourism Agency Registration Number EGVT-478-A, whose registered office is located at:
THE COASTAL COLLECTION, S.L.
Calle Nápoles 7
Bahía de Jávea
03738 Jávea (Xàbia)
Alicante, Spain
Telephone: +34 966 473 273
Email: info@javeaholidays.com
Throughout these Terms, references to “Jávea Holidays”, “we”, “us” or “our” refer to THE COASTAL COLLECTION, S.L.
By making a reservation, the lead guest confirms that they have read, understood and accepted these Terms on behalf of all members of the travelling party.
________________________________________
1. ABOUT US
Jávea Holidays operates as a holiday rental and property management company specialising in holiday accommodation within Jávea (Xàbia), Alicante and the surrounding areas of the Valencian Community.
We act as booking and management agents for holiday accommodation and related services.
________________________________________
2. MAKING A BOOKING
A booking is confirmed once:
• We have accepted the reservation request;
• The required payment has been received;
• Written confirmation has been issued by us.
The person making the reservation must be at least 18 years of age and must be authorised to make the booking on behalf of all guests included in the reservation.
We reserve the right to refuse any reservation prior to issuing confirmation.
________________________________________
3. PAYMENT TERMS
Reservations Made More Than 90 Days Before Arrival
Payment may be split into three instalments:
• 20% deposit payable at the time of booking.
• 30% payment due 90 days before arrival.
• Final balance of 50% due 42 days before arrival.
Where payment is made by bank transfer, the initial deposit must be received within five (5) working days of reservation.
Reservations Made Within 42 Days of Arrival
Full payment is required at the time of booking.
Failure to make any payment by the applicable due date may result in cancellation of the reservation.
________________________________________
4. PAYMENT PROCESSING
Payments may be processed through authorised third-party payment providers selected by us from time to time, including Planet and other approved payment providers.
We do not store complete payment card details.
Guests confirm they are authorised to use the payment method provided.
________________________________________
5. CANCELLATION POLICY
Direct Website Bookings
The cancellation policy applicable to a reservation will be displayed during the booking process and confirmed in writing.
Flexible Rate
• More than 30 days before arrival: 100% refund.
• Between 15 and 30 days before arrival: 50% refund.
• Less than 15 days before arrival: no refund.
Non-Refundable Rate
Reservations made under a Non-Refundable Rate receive a discounted price in exchange for stricter cancellation terms.
All payments are non-refundable in the event of cancellation, amendment, no-show, reduction in stay or early departure.
Third-Party Platform Bookings
Reservations made through Airbnb, Booking.com, Vrbo, Expedia or other third-party platforms remain subject to the cancellation policy selected and displayed on the relevant platform at the time of booking.
Where a conflict exists between these Terms and a third-party platform’s cancellation policy, the platform policy shall prevail.
________________________________________
6. CHANGES OR CANCELLATIONS BY US
In exceptional circumstances it may become necessary to amend or cancel a reservation.
Where possible we will:
• Offer suitable alternative accommodation; or
• Provide a full refund of monies paid.
Our liability shall not extend to flights, transport, insurance, excursions, car hire or other third-party costs.
________________________________________
7. ARRIVAL AND DEPARTURE
Standard arrival and departure times are:
• Check-in from 16:00.
• Check-out by 10:00.
During quieter periods of the year we will endeavour to offer greater flexibility where operationally possible, although this cannot be guaranteed.
Guests should notify us promptly if arrival is expected outside agreed check-in times.
Failure to arrive within 24 hours of the scheduled arrival time without contact may be treated as a no-show reservation.
________________________________________
8. SECURITY DEPOSITS
A security deposit is required for most reservations.
Apartments & Townhouses
€250 – €350
Superior Apartments & Villas
€500 – €650
The applicable amount will be confirmed prior to arrival.
The deposit may be:
• Pre-authorised;
• Temporarily blocked;
• Charged to the payment card used for the reservation; or
• Collected by alternative means.
Following departure and a satisfactory property inspection, deposits will normally be released or refunded within five (5) working days.
Deductions may be made for:
• Damage;
• Breakages;
• Missing items;
• Excessive cleaning;
• Key replacement;
• Unauthorised occupancy;
• Breaches of these Terms;
• Costs arising from guest misconduct.
Where deductions are necessary, supporting information will be provided.
________________________________________
9. GUEST REGISTRATION REQUIREMENTS
Spanish legislation requires accommodation providers to collect and register guest information.
All guests must provide valid identification and any information required under applicable Spanish legislation before or upon arrival.
Failure to comply may result in refusal of check-in where permitted by law.
________________________________________
10. OCCUPANCY
The maximum occupancy stated for the property must not be exceeded.
Only guests declared during the booking process may occupy the property unless otherwise authorised in writing.
Unauthorised occupancy may result in termination of the stay and forfeiture of the security deposit.
________________________________________
11. YOUNG GROUPS AND MINIMUM AGE REQUIREMENTS
The lead guest must be at least 25 years of age.
We do not accept bookings from groups where all or the majority of guests are under 25 years of age unless expressly agreed by us in writing before confirmation of the reservation.
This restriction does not apply to families travelling with children or mixed-age groups where the majority of guests are aged 25 years or over.
We reserve the right to request proof of age.
Reservations made using false or misleading information regarding the age or composition of the travelling party may be cancelled without refund.
________________________________________
12. PARTIES, EVENTS AND GROUP BOOKINGS
Jávea Holidays operates family-oriented holiday accommodation.
Parties, events, celebrations, stag groups, hen groups, student groups and similar gatherings are not permitted.
Any activity likely to cause disturbance to neighbours, damage to the property or breach community regulations is strictly prohibited.
We reserve the right to refuse check-in or terminate a stay without refund where these conditions are breached.
________________________________________
13. GUEST RESPONSIBILITIES
Guests agree to:
• Respect neighbours and local residents.
• Maintain the property in a clean and reasonable condition.
• Follow all property and community rules.
• Take reasonable care of furnishings and equipment.
• Secure personal belongings appropriately.
Guests remain responsible for the conduct of all members of their party.
________________________________________
14. COMMUNITY RULES
Many properties are located within residential communities and urbanisations.
Guests must comply with all applicable rules relating to:
• Noise;
• Parking;
• Swimming pools;
• Waste disposal;
• Shared facilities;
• Community areas.
Excessive noise and anti-social behaviour are strictly prohibited.
________________________________________
15. PROPERTY CONDITION REPORTING
Guests are requested to notify us within 24 hours of arrival of any significant damage, defects, maintenance issues or cleanliness concerns.
Minor wear and tear, small marks or cosmetic imperfections do not need to be reported.
Failure to report significant issues may result in responsibility for the damage being attributed to the guest and deductions being made from the security deposit where appropriate.
Guests must allow a reasonable opportunity for issues to be investigated and resolved.
________________________________________
16. PETS
Pets are only permitted in selected properties and only where approved in writing prior to arrival.
A pet fee applies and is currently charged from €35 per animal per stay.
The applicable fee may vary depending on the property, duration of stay and type of animal.
Guests remain responsible for any additional cleaning, damage or nuisance caused by pets.
Unauthorised pets may result in additional charges or termination of the stay.
________________________________________
17. SWIMMING POOLS AND POOL HEATING
Where a property advertises pool heating, it is intended to extend the swimming season and improve water temperatures during cooler periods of the year.
The effectiveness of pool heating depends on weather conditions, air temperature, sunshine, wind, rainfall and other factors outside our control.
We cannot guarantee any specific water temperature.
Pool heating may require advance notice and may not be available throughout the entire year.
The availability of pool heating does not constitute a guarantee that the pool will reach or maintain any particular temperature.
________________________________________
18. ELECTRIC VEHICLE CHARGING
Electric vehicle charging is only permitted at properties specifically advertised as having dedicated EV charging facilities.
Guests must not charge electric vehicles using standard domestic sockets, extension leads or non-designated electrical installations.
Unauthorised charging may result in additional charges or deductions from the security deposit.
Where a property includes a dedicated EV charging point, use is included unless otherwise stated in the property description.
________________________________________
19. PROPERTY ACCESS
We reserve the right to enter a property where reasonably necessary:
• In emergencies;
• To protect persons or property;
• To carry out essential repairs;
• To investigate complaints;
• To comply with legal obligations.
Reasonable notice will be provided wherever possible.
________________________________________
20. WINTER RENTALS (31+ NIGHTS)
Special conditions apply to reservations of 31 nights or more between 1 November and 31 March.
Utility costs including electricity, water and gas are charged separately based on meter readings taken at arrival and departure.
A utility prepayment of €250 is required prior to arrival.
Following final meter readings:
• Any unused balance will be refunded.
• Any additional consumption will be payable by the guest.
Additional laundry or cleaning charges may apply and will be advised at the time of booking.
________________________________________
21. COMPLAINTS
Should any issue arise during your stay, you must notify us as soon as reasonably possible and allow us an opportunity to investigate and resolve the matter.
Complaints raised only after departure may limit our ability to investigate and remedy the issue.
Any unresolved complaint should be submitted in writing within 21 days of departure.
________________________________________
22. PROPERTY INFORMATION
Property descriptions, photographs, amenities and distances are provided in good faith and are believed to be accurate at the time of publication.
Minor variations in furnishings, décor, equipment, landscaping or neighbouring developments may occur and shall not constitute a breach of contract.
Facilities such as swimming pools, internet services, air conditioning, lifts and communal facilities may occasionally be unavailable due to maintenance, repairs, weather conditions or circumstances beyond our reasonable control.
________________________________________
23. LIABILITY
We provide accommodation services with reasonable skill and care.
Nothing in these Terms excludes liability for:
• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot legally be excluded.
Subject to the above, we shall not be liable for:
• Indirect or consequential losses;
• Travel disruption;
• Failure of public utilities or telecommunications;
• Circumstances beyond our reasonable control.
Guests are strongly advised to obtain comprehensive travel insurance.
________________________________________
24. FORCE MAJEURE
We shall not be liable for failure or delay caused by circumstances beyond our reasonable control, including:
• Natural disasters;
• Extreme weather;
• Floods;
• Fires;
• Government restrictions;
• Public health emergencies;
• Utility failures;
• Civil unrest;
• Industrial disputes.
________________________________________
25. DATA PROTECTION
Personal information is processed in accordance with applicable data protection legislation, including GDPR and Spanish data protection laws.
Further information is available in our Privacy Policy.
________________________________________
26. GOVERNING LAW
These Terms are governed by the laws of Spain.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent Spanish courts, without prejudice to any mandatory consumer rights.
________________________________________
27. ENTIRE AGREEMENT
These Terms, together with the booking confirmation, property description and applicable cancellation policy, constitute the entire agreement between the parties.
________________________________________
THE COASTAL COLLECTION, S.L.
CIF B75659383
Trading as Jávea Holidays
EGVT-478-A
Calle Nápoles 7
Bahía de Jávea
03738 Jávea (Xàbia)
Alicante, Spain
Tel: +34 966 473 273
Email: info@javeaholidays.com